Refund Policy

A refund may be issued only under the following circumstances, subject to verification:

• Credits not delivered
  If a payment is successfully completed but the purchased credits are not credited to your wallet within 24 hours, and the issue is confirmed by our system.
• Duplicate or erroneous charge
  If you are charged more than once for the same transaction due to a verified payment processing error.
• Successful payment with service inaccessibility
  If a payment is confirmed as successful, but you are unable to access the purchased credits due to a platform-side technical failure, and no credits were used.
• Gateway-confirmed transaction error
  If EPOCH, UnicornPay, or ForumPay confirms that a transaction failed or was processed incorrectly, but funds were still captured.
• Unauthorized transaction (verified only)
  If a transaction is determined to be unauthorized after internal review and submission of required documentation.

Refunds may not apply in the following circumstances:

• Consumed services
  Calls that are answered, connected, or partially completed are considered consumed. Refunds do not apply once a service has been accessed.
• Used credits
  Refunds do not apply to credits that have been used, in full or in part.
• User dissatisfaction
  Refunds do not apply to dissatisfaction related to service providers, call experience, or personal expectations after service usage.
• User-side issues
  Refunds do not apply to issues arising from user devices, connectivity, payment methods, or failure to follow platform instructions.
• Policy misuse
  Repeated refund requests or abuse of the dispute process may result in account restrictions.

• Purchased credits do not expire.
• Refund requests must be submitted within 7 days of the transaction date.
• Refunds are processed only to the original payment method.
• Approved refunds are handled in accordance with EPOCH, UnicornPay, and ForumPay processing timelines.
• We reserve the right to deny refund requests that do not meet the above conditions.

If you believe you qualify for a refund, please contact:

• [email protected].
• Include your username, transaction ID, and a description of the issue to help us resolve your request quickly.
• Note: Abuse of the refund policy may result in suspension or termination of your account.